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Service Specialist

Your job as a Service Specialist

Q: Do you have core working hours at Customer Service Operations?

Yes. We promise to be available by phone from 8:00 AM to 6:00 PM (CET), so those are also the standard core working hours for our team – though not necessarily for you personally. We coordinate who prefers to work at what times, then plan accordingly.

Q: How often does the team meet?

We have various dedicated teams that meet weekly to share ideas. We also meet about every three months for various occasions: retrospectives, workshops, parties, or AEB-wide gatherings.

Q: How much technical know-how is needed?

This ultimately depends on where you want to and can contribute. Basically, you should have an affinity for IT. We work with software such as Zendesk, Jira, TeamViewer and Luware, and of course it is good (but not a must!) if you are familiar with them. Everything else you can and will learn. The concept of IT is logic; and logical thinking is something you should definitely have.

Are you happiest when you’re making our customers happy? Do you have a knack for problem-solving, and do you love to get to the bottom of technical issues? Then service and support have your name written all over them.

Empathy, a gift for communication, and satisfaction in helping others: If you share these qualities with AEB Service Operations, if you like to use your knowledge to make people happy (including yourself) and enjoy being part of a close-knit team – then you’ll fit right in!

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Your job as a Service Specialist

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Space to shine: from ticket to rollout

In Customer Service Operations, you’ll work on one or more key tasks – from handling support requests to managing communications during rollouts.

You’ll ensure the transfer of knowledge between technical and specialist teams and our customers. Knowledge of software and ideally customs and logistics is a plus. What you don’t (yet) know you’ll learn from the experts at AEB as you grow. The best part: Thanks to your AEB colleagues, you'll never be left alone with your problems.

Space to shine: from ticket to rollout

In Customer Service Operations, you’ll work on one or more key tasks – from handling support requests to managing communications during rollouts.

You’ll ensure the transfer of knowledge between technical and specialist teams and our customers. Knowledge of software and ideally customs and logistics is a plus. What you don’t (yet) know you’ll learn from the experts at AEB as you grow. The best part: Thanks to your AEB colleagues, you'll never be left alone with your problems.

Impact space: environment and role

Besides the operational priorities you’ll focus on and develop based on your skills, you can also take on management responsibilities as part of the team’s self-managing organization. You can help set the course of our strategy, organization, and operations: As part of the Customer Service Operations team, you’ll interface with both product management and our customers to take everyone to the next level – including yourself.

Impact space: environment and role

Available opportunities:

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"My first contact with AEB was at a seminar on export processing. The positive impression I gained at that time remained with me until I applied to AEB two years later. Since I started working at AEB, I have become convinced that a job can indeed be varied. Because we deal with people as well as technical and specialist topics in support, no two days are the same. My responsibilities include customs processes, researching regulatory requirements, and supporting individual customer systems."

– Daniela, Service & Support at AEB

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Questions? We’ve got answers.

Do you have core working hours at Customer Service Operations?

How often does the team meet?

How much technical know-how is needed?

Still have questions? More answers here.