Your job as a Service Specialist
Are you happiest when you’re making our customers happy? Do you have a knack for problem-solving, and do you love to get to the bottom of technical issues? Then service and support have your name written all over them.
Empathy, a gift for communication, and satisfaction in helping others: If you share these qualities with AEB Service Operations, if you like to use your knowledge to make people happy (including yourself) and enjoy being part of a close-knit team – then you’ll fit right in!
Your job as a Service Specialist
Are you happiest when you’re making our customers happy? Do you have a knack for problem-solving, and do you love to get to the bottom of technical issues? Then service and support have your name written all over them.
Empathy, a gift for communication, and satisfaction in helping others: If you share these qualities with AEB Service Operations, if you like to use your knowledge to make people happy (including yourself) and enjoy being part of a close-knit team – then you’ll fit right in!
Space to shine: from ticket to rollout
You’ll ensure the transfer of knowledge between technical and specialist teams and our customers. Knowledge of software and ideally customs and logistics is a plus. What you don’t (yet) know you’ll learn from the experts at AEB as you grow. The best part: Thanks to your AEB colleagues, you'll never be left alone with your problems.
Space to shine: from ticket to rollout
In Customer Service Operations, you’ll work on one or more key tasks – from handling support requests to managing communications during rollouts.
You’ll ensure the transfer of knowledge between technical and specialist teams and our customers. Knowledge of software and ideally customs and logistics is a plus. What you don’t (yet) know you’ll learn from the experts at AEB as you grow. The best part: Thanks to your AEB colleagues, you'll never be left alone with your problems.
Impact space: environment and role
Besides the operational priorities you’ll focus on and develop based on your skills, you can also take on management responsibilities as part of the team’s self-managing organization. You can help set the course of our strategy, organization, and operations: As part of the Customer Service Operations team, you’ll interface with both product management and our customers to take everyone to the next level – including yourself.
Impact space: environment and role
Besides the operational priorities you’ll focus on and develop based on your skills, you can also take on management responsibilities as part of the team’s self-managing organization. You can help set the course of our strategy, organization, and operations: As part of the Customer Service Operations team, you’ll interface with both product management and our customers to take everyone to the next level – including yourself.
Contact
You can reach us by phone from 9 AM to 5 PM: +49 711 72842 363
Feel free to drop us a line anytime at wrkngbcm.
Let's meet for a virtual coffee?
Book a virtual coffee/tea/drink-of-your-choice appointment with one of our colleagues. Whether you bring specific questions or simply want to get to know us better is entirely up to you.
Questions? We’ve got answers.
Yes. We promise to be available by phone from 8:00 AM to 6:00 PM (CET), so those are also the standard core working hours for our team – though not necessarily for you personally. We coordinate who prefers to work at what times, then plan accordingly.
We have various dedicated teams that meet weekly to share ideas. We also meet about every three months for various occasions: retrospectives, workshops, parties, or AEB-wide gatherings.
This ultimately depends on where you want to and can contribute. Basically, you should have an affinity for IT. We work with software such as Zendesk, Jira, TeamViewer and Luware, and of course it is good (but not a must!) if you are familiar with them. Everything else you can and will learn. The concept of IT is logic; and logical thinking is something you should definitely have.
