Quality management at AEB
At AEB, quality and customer satisfaction are inextricably linked. Our goal is to provide standard services and tailored solutions in our AEB Cloud that inspire by exceeding the performance and quality standards that customers and markets demand. To achieve this goal, we adhere to defined principles and rely on the support of established management systems. Each individual employee plays a central role in this process and contributes to quality management within the company. Only by working together, with everyone aware of the company’s goals and working with purpose and quality toward those goals, can we as a company enjoy sustainable success and be a positive force in our society.
Quality borne of conviction
Smart organizational principles, driven by the satisfaction of our customers, help us achieve the high standards we bring to our solutions and services. We add value that is aligned with the marketplace, and we regularly engage with our partners and customers – through dialog at customer events and workshops, and by setting our development priorities to match their needs.
We also feel strongly that the motivation to do great work comes from within. That’s why AEB employees take responsibility for themselves, their assignments, and the company as a whole. This ownership culture is a hallmark of our organization and processes, and it puts quality management front and center in the actions and responsibilities of every single employee.
Ideas that guide us
We support quality management at AEB through a sophisticated role concept and by embedding our value-adding activities in real-world processes.
A “role” at AEB is much more than just a job description: Every role is linked to activities, rights, and responsibilities – but also to diverse opportunities for employees to make a difference and live up to their potential. This yields a healthy balance between quality assurance in the performance of certain activities on the one hand and the attractiveness of taking on a role on the other.
Our processes and internal themes at AEB all serve the value we add and help make our core business more effective, transparent, and secure. At the center of this is our employees with their subject-matter expertise and precise knowledge of specific workflows. We nurture this by having them actively assume responsibility, document their knowledge, and share it with their colleagues.
All of this is informed by the “plan-do-check-act” principle of continuous improvement – a daily motivation to reimagine our structures and adapt them to change.
Our principles in writing
Management systems for quality and security
Customer satisfaction at AEB means offering solutions that meet and exceed customer expectations over the long term and embody the highest standards of quality. Over 5,000 businesses around the world now place their trust in our solutions.
AEB's management system offers practical guidance on how to implement workflows successfully, learn from mistakes, and enhance the security and quality of AEB and its solutions. The documents linked below provide further information.
AEB Guideline (company handbook)
Last update: 15.01.2026AEB's Company Handbook contains information on organizational principles, basics of working, leadership and management, and management systems at AEB.AEB's Company Handbook contains information on organizational principles, basics of working, leadership and management, and management systems at AEB.
Integrated Management System (IMS) Guideline
Integrated Management System Guideline
Last update: 16.07.2025This guideline describes guiding principles as well as organizational principles of the management systems for quality and information security established in the company.This guideline describes guiding principles as well as organizational principles of the management systems for quality and information security established in the company.
Software Development Guide (standard development)
Software Development Guide (standard development)
Last update: 23.12.2024In this guide, learn more about the principles that guide us in software product development and the tools we use. Furthermore, get to know our standard development process.In this guide, learn more about the principles that guide us in software product development and the tools we use. Furthermore, get to know our standard development process.
Quality Management Guideline
Quality Management Guideline
Last update: 01.12.2021This guideline addresses the scope and implementation of quality management in the company as well as its regular review, e.g. in the form of audits.This guideline addresses the scope and implementation of quality management in the company as well as its regular review, e.g. in the form of audits.
Certificates
Responsible for quality management at AEB
Martin Setzler
Passion for structure and personal responsibility
Clarity builds trust. Quality ensures sustainability.
For a long time now, I have combined a deep passion for streamlined processes and quality management with the firm conviction that effective, self-driven collaboration is the key to long-term success.
I firmly believe that work principles are particularly effective when they are put into practice in a way that promotes efficiency, transparency, and respectful professional collaboration.
That’s why at AEB, we focus on a structure that empowers and a workplace where every input matters. After all, excellent processes and addressing individual needs are two sides of the same coin: Success that feels right.
Questions about quality management at AEB?
Contact our QMS Officer: srvcbcm