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What’s new in the AEB Help Center – We have expanded our service for you
04.03.2021The AEB Help Center is your central access point for questions about AEB products and services. As from March 1, 2021, we have given the Help Center a new look and have added additional content and functionality.Operation informationHigh volume of inquiries due to Brexit – Here’s how you can still reach the AEB Support as reliably as usual
11.01.2021Whether you have questions about Brexit or other inquiries, the AEB Support Team will continue to provide reliable assistance. However, note the following current change. If possible, submit your inquiries via the digital channels provided by AEB. These are as follows:Operation informationNew General Terms and Conditions for Support and Services will become effective as from January 4, 2021 as part of the further development of the AEB customer service
23.12.2020We have used the year 2020 to further develop our services and support in terms of content and digital availability to be able to continue to offer you high-quality and modern services in the future. Read more...Operation information
Self Service in the AEB Help Center
Find answers to frequently asked questions, background knowledge, and a glossary.
AEB Support contact information
Business hours on weekdays: 8 a.m. to 6 p.m. (GMT+1)
Business hours on weekdays: 9 a.m. to 6 p.m. (GMT+8)
Business hours on weekdays: 9 a.m. to 5 p.m. (GMT)
AEB Cloud status
Planned maintenance work
- March 21, 2021, 06:00 am- 10:00 pmDownload appointment
- March 28, 2021, 06:00 am- 10:00 pmDownload appointment
- April 18, 2021, 06:00 am- 10:00 pmDownload appointment