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High volume of inquiries due to Brexit – Here’s how you can still reach the AEB Support as reliably as usual
11.01.2021Whether you have questions about Brexit or other inquiries, the AEB Support Team will continue to provide reliable assistance. However, note the following current change. If possible, submit your inquiries via the digital channels provided by AEB. These are as follows:Operation informationNew General Terms and Conditions for Support and Services will become effective as from January 4, 2021 as part of the further development of the AEB customer service
23.12.2020We have used the year 2020 to further develop our services and support in terms of content and digital availability to be able to continue to offer you high-quality and modern services in the future. Read more...Operation informationIs your AEB application ready for Brexit?
11.12.2020You find all information on the Brexit pages in the AEB Service Portal. Read more...Operation informationAdapting firewall and proxy systems for AEB applications now
02.12.2020As part of the continuous availability optimization of the AEB computer center, AEB is introducing new IP addresses and URLs/ host names for all Internet-based connections.Operation informationAEB support for Microsoft SQL Server 2008 ends in May 2021
12.11.2020Databases and operating systems in your IT landscape are part of your AEB solution. To ensure trouble-free operation of your AEB software as an on-premise installation, you must keep it and any other necessary components up to date.Operation information
AEB Support contact information
Business hours on weekdays: 8 a.m. to 6 p.m. (GMT+1)
Business hours on weekdays: 9 a.m. to 6 p.m. (GMT+8)
Business hours on weekdays: 9 a.m. to 5 p.m. (GMT)
Self Service in the AEB Help Center
AEB Cloud status
Planned maintenance work
- January 24, 2021, 06:00 am- 10:00 pmDownload appointment
- February 21, 2021, 06:00 am- 10:00 pmDownload appointment
- February 28, 2021, 06:00 am- 10:00 pmDownload appointment
Important changes
End of maintenance for transport service provider modules and Bartender
End of maintenance for transport service provider modules and BartenderTransformation: the journey from ASSIST4 to your new AEB solution
Transformation from ASSIST4 to your new AEB solutionChina trade compliance regulation and law: How AEB software helps
The new law and regulation in China bring challenges for businesses trading with and exporting from China. AEB software ensures trade compliance.
AEB Services
Service means that we are contact persons for our customers and assist them – before, during and after software implementation.