Covid-19

Prepared for coronavirus: Measures taken by AEB

We have been following the development of the coronavirus crisis with great vigilance since the beginning and are constantly evaluating necessary measures. Now the World Health Organization has declared the coronavirus crisis a pandemic. AEB's contingency concept includes an emergency plan for this scenario. It is designed to ensure that operation and services can continue while minimizing the risk of infection. Here, you will find detailed information (last updated: March 16, 2020)..

AEB’s contingency concept (click here for details ) distinguishes between measures to prevent emergencies and measures to deal with emergencies. Please note: According to our definition, no emergency has (yet) occurred. For this reason, we have so far only activated extensive preventive measures at AEB. Their ultimate goals: Avoiding infection risks and continuing operation and services at the usual high level.

Operation continues without restrictions

AEB employees can carry out most of their work from the home office. This enables us to act flexibly to avoid possible infection risks without sacrificing performance. Rest assured:

  1. The operation of our cloud solutions and the data center continues without restrictions. By means of appropriate precautions and a high degree of automation, we can guarantee stable normal operation to you – even if a large number of AEB employees were infected.
  2. Our services such as support are also available to you to the full extent as agreed.
  3. Projects will continue to be implemented as scheduled – but restrictions for on-site appointments may apply (see below in section "The following applies if our employees visit you").
  4. Training sessions can also take place as usual. In addition, we naturally offer online trainings as an alternative. 

Our motto: level-headed, decisive action

In order to safeguard operation and avoid the risk of infection, we have initiated intensive internal communication on the subject. We are in active exchange with all AEB colleagues on recommendations, instructions, and information about possible further measures. 

In general, the following applies at AEB with regard to coronavirus: Our motto is “level-headed, decisive action”. This naturally includes strict implementation of the hygiene measures recommended by official bodies in the AEB offices. All AEB employees have been informed about personal hygiene measures and recommended behavior. We have also defined binding rules for the following scenarios: 

If an infection is suspected

When typical symptoms such as fever or dry cough occur, employees are to stay at home. They will neither come to the AEB offices nor go on-site with customers or business partners. If the symptoms are serious, employees are asked to inform AEB and contact their general practitioner.

If someone was in contact with infected persons

Anyone who was in contact with people who are proven to be infected with coronavirus, will work from their home office for at least 14 days and is not allowed to enter the AEB offices or to visit customers and business partners. Affected employees will inform AEB.

If someone returns from risk areas without symptoms and without a suspected infection

AEB employees returning from a risk area (overview of current risk areas from the German Robert Koch Institute) will work from their home office for at least 14 days. They will neither come to the AEB offices nor go on-site with customers or business partners. Affected employees will inform AEB.

If an area is declared a risk area by the Robert Koch Institute and an AEB employee was in that area in the 14 days prior, the employee will also work from home for at least 14 days after their return. The same rules apply: Employees will inform AEB and will neither come to the AEB offices nor go on-site with customers or business partners. 

If such employees were in contact with colleagues and business partners after their return, these contacts will be informed, the nature of the contact will be assessed, and if necessary, the affected employees will also asked to stay at home.

The following applies if our employees visit you

If you are planning an appointment with an AEB employee on-site or at another location, please be aware of the following:

  • AEB employees comply with the regulations described above.
  • AEB employees can decide independently to refrain from visiting customers or travel beyond the regulations. They will alternatively suggest holding the meeting remotely (for example via video conference), to send another colleague, or to postpone the appointment.
  • AEB employees are not allowed to sign any individual agreements or personal declarations to third parties. If this is a necessary prerequisite for an on-site appointment, it unfortunately cannot take place as scheduled. Alternatively, it is possible to hold the appointment remotely or postpone it.

The following applies if you visit AEB

The following applies to visits to our corporate headquarters and other locations:

  • We ask anyone with symptoms of infection (fever, dry cough, cold, and fatigue, also breathing problems, neck scratches, headache, aching limbs and chills, possibly also nausea and diarrhea) not to visit us.
  • We ask anyone who was in a risk area in the 14 days prior not to visit us.
  • We ask anyone who was in contact with people who are proven to be infected not to visit us.
  • We ask all visitors to observe the usual hygiene measures and rules of conduct.

Additional measures for Germany: Meet remotely instead of on-site

The recommendation of the authorities in Germany is clear: those who can work at home should do so. Since AEB employees can do most of their work from home as described above, we follow the recommendation of the authorities. All AEB employees who do not need to be at AEB headquarters / AEB offices to ensure operations, work from their home offices.

This means the following for agreed appointments with customers and partners:

  • Scheduled appointments on-site with customers and partners must take place remotely, such as by telephone or video conference, or must be postponed to a later date.
  • Scheduled appointments at AEB must take place remotely, such as by telephone or video conference, or must be postponed to a later date.
  • Scheduled trainings and semiars can also only take place as remote courses. Since remote training courses and webinars have been a part of our daily practice for years, we have excellent technical equipment and our trainers are well prepared for it.

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